Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Design Thinking for Knowledge Management
Design thinking can assist knowledge management professionals in comprehending the requirements of their internal customers (i.e., end-users) and devising innovative…
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In a recent webinar, APQC's Darcy Lemons and Lynda Braksiek share insights on how to get started, no matter where you are in your knowledge management journey. In addition,…
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Articles|
Understanding Process Knowledge
Process management and knowledge management are separate but related fields that aim to improve organizational efficiency. Organizations are increasingly recognizing the…
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In this session, Merck's Grace Chen and Melanie Adams present a case study outlining how traditional and new KM approaches helped preserve expertise in the face of a pause…
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In 2022, over 400 KM leaders were surveyed about their programs' inputs and outputs. In this executive summary, 11 best practices are summarized into four broad categories: …
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Reports & White Papers|
Eleven Practices of Highly Effective KM Programs
To address knowledge-related issues, many KM programs have been asked to rethink their strategies, adopt new technologies, and provide more precise strategic direction to…
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Webinars & Videos|
Excellence in KM: An Interview with Executive Vice President of PTT Organization Effectiveness Srisuk Boonpetch
PTT Public Company Limited (PTT) received APQC’s 2022 Excellence in Knowledge Management recognition for achieving Level 5 maturity at the enterprise level on APQC’s KM…
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Reports & White Papers|
Applying Knowledge Management in the Business: Survey Report
In 2022, APQC surveyed 221 KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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To keep pace with evolving business needs, KM professionals must continually broaden and deepen their skills. In June 2022, APQC hosted a roundtable discussion facilitated…
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How can a development bank leverage knowledge management to make positive change in people’s lives? Dr. Susann Roth, Chief of Knowledge Management at the Asian Development…
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Webinars & Videos|
The Current State of KM Metrics
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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Reports & White Papers|
2022 KM Program Benchmarks and Metrics Survey Report
In 2022, APQC surveyed more than 400 KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business…
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Articles|
Setting the Stage for KM at Prudential
When knowledge resources are scattered across disparate repositories, it’s easy for employees to become frustrated and overwhelmed as they search for the knowledge they need…
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Given rapidly changing technologies, strategies, and employee demographics, KM teams must continually improve the ways in which they support the knowledge needs of the…
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As organizations change through the years, their knowledge needs shift. Nowhere is it more critical for KM to keep pace than within the U.S. Navy’s aircraft carrier program…