Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Design Thinking for Knowledge Management
Design thinking can assist knowledge management professionals in comprehending the requirements of their internal customers (i.e., end-users) and devising innovative…
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Particularly among small and medium-sized organizations, late customer payments are increasingly impeding cashflow management, negatively affecting strategic decision making,…
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APQC’s Process Classification Framework (PCF)® is a reliable and robust framework used by hundreds of leading companies worldwide. This article includes questions and answers…
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When leaders think about what they need most to improve their supply chain processes, soft skills like change management and collaboration may not come to mind immediately…
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HR Strategy and Planning Productivity
In evaluating HR process group and process performance, HR staff productivity is an essential consideration. Generally speaking, high levels of HR staff productivity can…
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HR Strategy Cost per Employee
Having a well-designed and executed HR strategy has been linked with competitive advantage, improved financial outcomes, and superior shareholder returns. To fully reap these…
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HR Strategy Cost Per $1,000 Revenue
One of the first metrics that executives tend to look at when evaluating the performance of corporate functions or processes, such as HR processes, is cost. The measure Total…
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Efficiency of HR Strategy and Planning
Organizations that are efficient in HR strategy and planning deliver the human capital contributions that the business needs in ways that make the best use of HR time and…
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Keys to Implementing HR Strategy
An HR strategy is the combination of HR and people initiatives that are necessary to deliver on an organization’s business strategy. It directly informs how an organization…
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HR Strategy and Planning Tune-Up Diagnostic
Having a well-designed and executed HR strategy has been linked with competitive advantage, improved financial outcomes, and superior shareholder returns. To fully reap these…
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Measuring HR Effectiveness
When it comes to evaluating the value of a support function like HR, it’s important to look beyond operational tasks and realize that HR exists to achieve the short-term and…
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HR should be a key player when it comes to both setting and meeting overall objectives of your organization. To do this, HR strategy must be aligned with organizational…
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Developing the HR Talent Pipeline
In the everyday course of devising HR strategies that align with corporate goals, anticipating future workforce needs across departments, and hiring, developing, and engaging…
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Creating the HR Strategy: Essential Inputs
Strategy development is the most important responsibility of an HR executive. A well-considered HR strategy is comprehensive and ensures that the business has the talent it…
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Capital projects often require significant investments of an organization’s finances, time, human capital, and other resources. When capital projects go off the rails and…
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