Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Virtual Site Visit Guide: Template
To gain in-depth information, a benchmarking team may conduct a comprehensive virtual meeting, or series of meetings, with an organization that possesses best practices or…
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Benchmarking Site Visit Checklist
If your benchmarking team decides to conduct in-depth research at another organization, it can use this checklist to ensure that it properly prepares for the visit, has what…
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When an organization decides that it needs to benchmark with other organizations, leaders of the benchmarking effort are usually excited to see what high-performing…
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In-Person Site Visit Guide: Template
To gain an in-depth understanding of how work is accomplished within a best-practice organization, a benchmarking team may decide to visit that organization in person…
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Scoping a Benchmarking Study
To unearth best practices, leading organizations have often turned to benchmarking. In order to see a benchmarking project through to its completion, an accurately defined…
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Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. The 2023 Process and…
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This article outlines the roles of team members and other individuals involved in a typical benchmarking project. It defines the responsibilities associated with each role…
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Conducting research directly with individuals and organizations can be challenging. Interviews can get off track, surveys can yield inaccurate responses, and site visits can…
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This article presents six steps an organization should take to ensure that benchmarking efforts support strategic objectives, along with tools to help structure improvement…
Measure Spotlight Results
(1 - 5 of 239 Results)Personnel cost to perform the processes "manage employee development" and "develop and train employees" as a percentage of total process cost
Personnel cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
Number of learning days per employee
Response time in hours for non-routine "develop and counsel employees" inquiries
Response time in hours for routine "develop and counsel employees" inquiries
