Resource Library

Best Practices in Process Improvement: The Seven Tenets of Process Management

The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…

Analyzing Processes: How to Use a Process Classification Framework

Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …

Creating a Continuous Improvement and Process Driven Culture

Creating a culture is a complex challenge. CMI's Shared Service Center focused on four key elements—organization, language, technology, and methods—to develop a continuous…

CMI: Creating a Continuous Improvement and Process-Driven Culture

Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…

Operational Improvements: Process Supporting the Business

Operational excellence can be defined as the ability to meet—or ideally exceed—the targets and metrics set by senior management every year. This requires organizations…

Transformation from Within: Our OpEx Journey

Capital Group ranks among the world's oldest and largest investment management organizations. Over the last five years, it evolved its transformation practices from a single…

Delivering a Process Thinking Culture

In an effort to de-mystify process work and reconnect with the organization's process thinking roots, the UPS Enterprise Business Process Management Office (eBPMO) set out on…

World Class Journey- Implementing Business Process Management Across Intel Finance

In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…

Transforming Operational Excellence and BPM at Capital Group

Investment management company Capital Group has transformed its process improvement capability from a singular continuous improvement effort to a holistic operational…

Cultivating A Process Thinking Culture at UPS

Process management works best when the tools and mindset needed to enable it are embedded across the enterprise. As part of APQC’s 2020 PPM Online Summit, Christa Bol,…

Building Foundations for Process Excellence at Intel

For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…

Benchmarking: Two Tales of Success

Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…

Achieving Benchmarking Excellence at Boeing

Benchmarking is one of the most effective steps toward process and performance improvement, but can be an incredibly challenging endeavor in an organization as complex as The…