Resource Library

How to Boost Customer Experience with BPM and Design Thinking

Frameworks and methods from customer experience management (CXM), business process management (BPM), and design thinking (DT) had been utilized in several Endress+Hauser…

Boosting The Customer Experience with BPM and Design Thinking at Endress+Hauser

The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…

Six Core Capabilities for Resilence: Q&A

In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…

Simplicity to Empower the Business for Process: Q&A

Collins Aerospace, one of the world’s largest suppliers of aerospace and defense products, has leveraged process management for over 20 years. However, the organization…

Delivering a Process Thinking Culture

In an effort to de-mystify process work and reconnect with the organization's process thinking roots, the UPS Enterprise Business Process Management Office (eBPMO) set out on…

World Class Journey- Implementing Business Process Management Across Intel Finance

In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…

Simplify Process Management to Amplify Success

Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…

Process Toolkit to Challenge the As-Is

In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…

Reverse Engineering Organizational Resilency

In the wake of black swan events like COVID-19, leaders see building organizational resilience as an urgent priority. But it’s one thing to throw around “resiliency” as a…

Building a Process Toolkit to Challenge the As-Is

In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…

Cultivating A Process Thinking Culture at UPS

Process management works best when the tools and mindset needed to enable it are embedded across the enterprise. As part of APQC’s 2020 PPM Online Summit, Christa Bol,…

Building Foundations for Process Excellence at Intel

For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…

Six Keys to Organizational Resiliency

In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…

Simplifying Process Management at Collins Aerospace

Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…