Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Automating Order-to-Cash
Order-to-cash is a critical end-to-end process for every organization. It’s an integral part of the customer experience and essential to the ability to earn revenue for…
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By fostering fruitful supplier relationships and designing strategically focused outcomes, sourcing and procurement professionals now play a central role in addressing supply…
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Based on APQC’s Open Standards Benchmarking® financial management and custom benchmarking research, APQC’s Leveraging Emerging Tools and Technologies for Finance series…
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Based on APQC’s Open Standards Benchmarking® financial management and custom benchmarking research, APQC’s Leveraging Emerging Tools and Technologies for Finance series…
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Based on APQC’s Open Standards Benchmarking® financial management and custom benchmarking data, APQC’s Leveraging Emerging Tools and Technologies for Finance series examines…
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Based on APQC’s Open Standards Benchmarking® financial management and custom benchmarking research, APQC’s Leveraging Emerging Tools and Technologies for Finance series…
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In this interview with Kraig Eaton, a principal in Deloitte's HR Transformation practice and a primary author and leader of Deloitte's Human Capital Trends Report, learn how…
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APQC’s white paper Optimizing the End-to-End Order-To-Cash Process details the activities encompassing the end-to-end O2C process, highlighting the special concerns…
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Converting the PCF to a CSV File
One common question about APQC’s Process Classification Framework® (PCF) is how to convert the PCF into different digital formats that can be loaded into an organization’s…
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To objectively assess, manage, and compare performance in risk management, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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Digital transformation is no longer a competitive edge. Now, all organizations must go digital if they want to survive in the current business environment. Because supply…
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Articles|
What is Microlearning?
Microlearning is a learner-centric method of instruction that presents material in short, focused bursts (typically anywhere from 2-13 minutes) to achieve a specific learning…
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APQC’s Blueprint for Success: Supply Chain Planning details the framework and best practices that help optimize processes, governance, infrastructure, and organizational…
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Articles|
Benefits of Touchless Orders
When a customer places an order with your organization, how many hands touch that order as it moves through the order-to-cash value chain? Leading organizations strive to…
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Presentation Slides|
Connect the Virtual Workplace Using Intelligent Search
Many organizations have suddenly found themselves in the virtual workplace. Having all employees working remotely has introduced challenges related to sharing knowledge,…
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