Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Introduction to Customer Journey Mapping
Leading organizations use customer journey mapping to turn customer data into actionable insights. In this article, you will learn about the key features and benefits of…
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Process is the thread that connects the overall strategy and vision of an enterprise to the day-to-day operations of its members. But as an organization gets larger and more…
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Presentation Slides|
Enabling Technology for Digital Transformation and Streamlined Processes
Today’s organizations contend with a distributed workforce, inefficient processes, increased competition, and customer demand, which are all key drivers of digital…
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Presentation Slides|
Pursuit of Excellence through Standardizing Core Processes and Process Mapping
In the past two years, Adventist HealthCare Rehabilitation's (AHC’s) director of business processes and projects, Marya De LaCruz Sabalbaro, has worked with her organization…
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Presentation Slides|
Value Pursuit Utilizing Enterprise Process Optimization and Standardization
Aerospace and defense organization Raytheon has a long history in leading innovation. But as technology and business conditions change, Raytheon must be able to adapt to…
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Presentation Slides|
Improving Process Execution & Lowering Risk through Knowledge Management
Have you read a standard operation procedure (SOP) lacking any insight on how to do your job or spent an overwhelming amount of time searching for additional information and…
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Presentation Slides|
Digital Process Transformation: A Value-Driven Approach
When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…
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Presentation Slides|
Digital Divide - And What To Do About It
TechnipFMC’s Digital Services & Innovation group supports the organization through the rapid development of digital solutions to support customers and back-end operations. At…
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Today’s organizations contend with a distributed workforce, inefficient processes, increased competition, and customer demand, which are all key drivers of digital…
-
In the past two years, Adventist HealthCare Rehabilitation's (AHC’s) director of business processes and projects, Marya De LaCruz Sabalbaro, has worked with her organization…
-
Aerospace and defense organization Raytheon has a long history in leading innovation. But as technology and business conditions change, Raytheon must be able to adapt to…
-
Have you read a standard operation procedure (SOP) lacking any insight on how to do your job or spent an overwhelming amount of time searching for additional information and…
-
When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…
-
TechnipFMC’s Digital Services & Innovation group supports the organization through the rapid development of digital solutions to support customers and back-end operations. At…
-
Presentation Slides|
Driving Collaboration and Value Through End-to-End Processes
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…