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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Despite their value proposition and wide-spread use, lessons learned programs and systems regularly fail to deliver their intended results. Although many organizations are…
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Presentation Slides|
Leveraging SharePoint for Engaging and Cost Effective KM Tools
At APQC's 2016 Knowledge Management (KM) Conference, Matt Gehrig, who works in business technology for Pfizer Global Services (PGS), discussed how PGS is leveraging out of…
Measure Spotlight Results
(1 - 5 of 497 Results)Number of end users serviced by the IT function per IT function FTE
Length in years of information architecture planning horizon
Total IT cost, excluding depreciation/amortization, as a percentage of revenue
Percentage of IT costs, excluding depreciation/amortization, allocated to cognitive solutions or technologies
Percentage of IT costs, excluding depreciation/amortization, allocated to cloud
