Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
KM for a More Virtual Workforce
With COVID-19 prompting a sudden and massive shift to virtual work, knowledge management (KM) professionals are looking at what elements of collaboration have changed, how to…
-
Presentation Slides|
Simulation for Process Improvement
Simulation modeling provides a risk-free, cost efficient mean of examining the operation of complex processes and test improvement ideas before they are implemented. During a…
-
Articles|
Simulation Modeling at the Port of Vancouver
Simulation modeling provides a risk-free, cost efficient mean of examining the operation of complex processes and test improvement ideas before they are implemented. During a…
Measure Spotlight Results
(1 - 5 of 3442 Results)Total IT cost, excluding depreciation/amortization, per IT function FTE
Total IT outsourced cost, excluding depreciation/amortization, per $1,000 revenue
Total IT cost, excluding depreciation/amortization, per business entity employee
Number of business entity employees per FTE that performs IT processes
Average span of control for the IT function
