Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Shifting Organizational Climate, Culture and Expectations
When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
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Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
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When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
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As a highly effective approach to quality assurance, Lean Six Sigma (LSS) focuses on continuous improvement tools and techniques to eliminate waste, increase productivity,…
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Lean Approach to Process Improvement
As a highly effective approach to quality assurance, Lean Six Sigma (LSS) focuses on continuous improvement tools and techniques to eliminate waste, increase productivity,…
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Building Momentum Together: Our Journey of Continuous Improvement
Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
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One of the strategic imperatives of any educational organization is to provide a guaranteed and viable curriculum, ensuring equity in learning opportunities for all students…
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The public education system in the United States generates massive amounts of data. And yet, educational leaders often struggle to use data to make informed decisions. At…
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Continuous improvement is a growing focus in public education. From the federal level all the way to individual classrooms, continuous improvement is at the heart of many…
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School districts are the product of politics and history. Their boundary lines are often jagged and contain diverse communities with families of vastly different backgrounds,…
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Process Management and Improvement: The Forgotten Component of Organizations' Continuous Improvement Model
Continuous improvement is a growing focus in public education. From the federal level all the way to individual classrooms, continuous improvement is at the heart of many…
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Presentation Slides|
Sample Capability Models, Process Flows, and a Capability Profile for Broward County Public Schools
Broward County Public Schools in Florida utilized the Master Planning for Innovation (MPI) methodology to create capability models, process flows, and a capability profile…
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Cypress-Fairbanks ISD: Taking the Service Request Process from Good to Great
Learn how Cy-Fair ISD—the 3rd largest school district in Texas and 22nd in the nation—took on the challenge of improving their technology service request process, among…
