Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
2021 Taiwan Small- and Medium-Sized Enterprises Digital Transformation Survey: Executive Summary
This executive summary provides insights from a survey conducted by PwC Taiwan, in cooperation with Taiwan’s Institute for Information Industry and the Information Service…
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Articles|
Getting Started with Content Management
Content management is a structured process to store, deliver, and facilitate access to enterprise content. It includes both curation (creating the right content and putting…
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Global HR consulting firm Mercer has a wealth of documented expertise and thought leadership at its disposal for consultants and clients alike, but it hasn’t always been easy…
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In 2021, APQC partnered with Sinequa, a leader in Intelligent Search, to survey high-level knowledge management and IT leaders in large organizations about their strategic…
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Information management is the process of acquiring information from multiple sources to make it available to those who need it across the enterprise to support customers and…
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In this article, you will learn how the COVID-19 pandemic changed knowledge management and information management, and why we expect that most of those changes are here to…
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Throughout more than two decades researching KM programs, APQC has seen organizations succeed with a variety of portal styles and capabilities. That said, some organizations…
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Portable metrology provider Advanced Industrial Machine Solutions needed a more robust approach to document management. Thus, the company leveraged APQC’s Process…
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Presentation Slides|
TRaVIS - Documentation Management for Small Businesses
As a startup company, Advanced Industrial Machine Solutions needed to manage its documents but had little time to design a document management system. In this session,…
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Most organizations report at least some level of integration between process management, knowledge management (KM), and data management. Yet APQC has found that few…
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Governance and ownership pose plenty of challenges for process management, knowledge management (KM), and data management teams individually. When an organization wants to…
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There’s a common misconception that risk management is all about minimizing risk. That’s why some folks call their risk management teams, “The Department of No.” But the real…
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Articles|
Listen to Peers When Selecting Cloud Vendors
In its Enterprise Content and Collaboration in the Cloud study, APQC examined how organizations select vendors and solutions for cloud-based KM, along with the selection…
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Presentation Slides|
The Mercer Brain: The Brain Behind Content Findability
As the world's largest HR consulting firm, Mercer relies on its intellectual capital to engage with prospects and clients. But despite having a wealth of information at its…
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Articles|
Building a KM Partnership with IT
The IT function is the most obvious fit for knowledge management partnership. KM relies on IT to build, configure, and manage many of the applications employees use for share…