Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Leveraging a process framework as a foundational pillar for business process management (BPM) is a best practice. Many organizations have adopted and adapted APQC’s Process…
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Webinars & Videos|
Three Benefits of Strong End-to-End Process Governance
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, discusses three key points organizations should…
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Webinars & Videos|
How to Get Started with End-to-End Processes
In this video, Madison Lundquist, Principal Research Lead for APQC's process and performance management research area, discusses how to get started with end-to-end processes.
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Webinars & Videos|
How End-to-End Processes Relate to APQC's Process Classification Framework (PCF)
In this video, Madison Lundquist, Principal Research Lead for APQC’s process and performance management research area, discusses how end-to-end processes relate to APQC’s…
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Presentation Slides|
What are End-To-End Processes and How Do Organizations Use Them?
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They address large-scale…
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As organizations increasingly structure their operations around end-to-end processes, the concept of global process owners (GPOs) has become key in managing business…
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Articles|
Creating End-to-End Processes
An end-to-end understanding of work processes is critical for almost any aspect of managing business operations. In mapping out processes, organizations need to both…
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The most common way organizations use the PCF in their mapping efforts is as a reference list of processes to consider during their mapping—so they don’t have to start from…
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Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
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This best practice has been updated from the original published in 2011. Process models aren't tiny add-ons that make process management work better. They are essential to an…
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Articles|
The Impact of Technology on Process Work
Technology is a major driver for organizations today—no longer a source of competitive advantage, it is now critical for an organization’s ability to meet its strategic goals…
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This article takes a closer look at the top business process management and continuous improvement challenges identified by respondents to the 2020 survey and gives an…
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Presentation Slides|
How Process Frameworks Drive Organizational Success
Process frameworks are valuable tools for any organization. Among other benefits, process frameworks provide a common language for processes across an organization, support…
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Webinars & Videos|
How Process Frameworks Drive Organizational Success
Process frameworks are valuable tools for any organization. Among other benefits, process frameworks provide a common language for processes across an organization, support…
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Articles|
Value Stream Mapping with the Vanguard Group
In The Vanguard Group’s old state, it was operating in business silos. It was a very inefficient process which led to multiple handoffs; a staggering 45 percent of work was…