Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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The Human Side of the SRM Equation
Supplier relationship management (SRM) is particularly crucial in today’s world of supply chain upheaval. Development of SRM tools using AI and other advanced technologies is…
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To objectively assess, manage, and compare procurement performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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APQC’s research—conducted in partnership with supplier relationship management (SRM) experts Kate Vitasek, Bonnie Keith, and Emmanuel Cambresy—shows that although there are…
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Five Steps to Collaborative Relationships
To create strategic, long-term relationships, partnering organizations must look beyond the traditional me-first approach to contracting. In this article, APQC provides 5…
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The business battles of this century will be won by harnessing the power of suppliers. Leading organizations recognize that the playing field of procurement is no longer one…
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Research has shown that many, if not most, of the world's most-used sourcing strategies are incomplete for modern procurement challenges. In this article, Kate Vitasek and…
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This article weaves together insights from research conducted by APQC, APQC research advisor Kate Vitasek, author Daniel Coyle, and IBM to provide actionable advice on ways…
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Measuring and Reporting Scope 3 Emissions
Organizations face pressure from multiple directions when it comes to sustainability in supply chain. Factors such as public perception, competitors’ actions, regulatory…
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Procurement is Changing for the Better
In its recent procurement research, APQC found that organizations have seen their procurement processes and systems undergo moderate or significant transformation amid…
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Few terms are more popular and confusing than "Sustainability." Everyone is using it, but what does it mean? In this article, APQC provides a holistic definition plus…
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A service level agreement (SLA) defines the specifications, quality, and cost of a good or service being provided by a supplier to a buyer. SLAs help to provide transparency…
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For supply chains that are more innovative and resilient in the face of disruption, organizations can no longer afford purely transactional approaches to supplier…
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Unpacking Days Payable Outstanding
Liquidity and cash flow are critical for an organization’s ability to pay its operating expenses, especially in moments of significant disruption like a recession or global…
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Supplier risk is one of the biggest risk vectors organizations face today. Suppliers can expose a company to risk not only by failing to deliver materials or products on time…
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Given the reality of cybercrime and the threats that it poses to all organizations, cybersecurity has become an extremely important part of supplier risk management and…