Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
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Developing a knowledge or process management program is never easy, but a time-tested framework can help you reach your goals faster and avoid common mistakes. In this…
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Organizations know that choosing the right measures is a critical step in generating meaningful insights and reports. A well-balanced set of measures provides actionable…
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Using a Process Framework as a Taxonomy
Organizations need not begin with a blank sheet of paper in developing a content taxonomy. Functioning as a “common language,” a taxonomy is a hierarchy of categories used to…
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A key benefit of using any process framework is having common language and clarity around an organization’s processes. Without definitions, the processes are still open to…
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Converting the PCF to a CSV File
One common question about APQC’s Process Classification Framework® (PCF) is how to convert the PCF into different digital formats that can be loaded into an organization’s…
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This best practice has been updated from the original published in 2011. Process models aren't tiny add-ons that make process management work better. They are essential to an…
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Tools for Re-Engineering Your Processes
Business process re-engineering aims to change the way is work is done in order to achieve organizational goals such as reducing costs, improving customer and employee…
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APQC recently conducted a webinar that explored the findings from its 2019 process framework research. This article summarizes the question-and-answer portion of the webinar…
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Today’s organizations contend with a distributed workforce, inefficient processes, increased competition, and customer demand, which are all key drivers of digital…
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In the past two years, Adventist HealthCare Rehabilitation's (AHC’s) director of business processes and projects, Marya De LaCruz Sabalbaro, has worked with her organization…
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Aerospace and defense organization Raytheon has a long history in leading innovation. But as technology and business conditions change, Raytheon must be able to adapt to…
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Value Stream Mapping with the Vanguard Group
In The Vanguard Group’s old state, it was operating in business silos. It was a very inefficient process which led to multiple handoffs; a staggering 45 percent of work was…
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Simulation Modeling at the Port of Vancouver
Simulation modeling provides a risk-free, cost efficient mean of examining the operation of complex processes and test improvement ideas before they are implemented. During a…
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Cherwell Software needed a program to streamline manual and sometimes duplicative processes in place to convert a prospect to a customer. This overview describes Cherwell’s…