Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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APQC launched its Effective Change Management Practices survey to discover and help organizations learn leading practices that can strengthen their approach to change. As a…
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Key Considerations for Process Governance
In April 2021, APQC hosted a roundtable discussion with process professionals to share pain points, challenges, and success stories around process governance. Participants…
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Utilizing APQC's PCF for Process Discovery
APQC’s Process Classification Framework® (PCF) is an incredibly useful tool for jumpstarting process discovery, developing a common language for processes, creating end-to…
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The Future of Benchmarking
As markets and industries grow more interconnected, benchmarking is expanding in both importance and scope. This article explores six areas where benchmarking is expected to…
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Created from our best practice research and hands-on experience helping organizations get the most from their process efforts, APQC’s Process Analysis and Design Methodology…
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Managing Processes Within Management Systems
In the May 2023 webinar The Art of Managing Processes Within Management Systems, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) sat down…
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The Process Lifecycle
For process management to be sustainable, each organization must define the lifecycle of its processes. By understanding and controlling a process lifecycle, an organization…
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Taking a Process Approach to Management
A traditional management approach involves managing departments or functional units divided by responsibility. According to Colin Christmas (Managing Director, EAGLE…
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Guide to Change Management Methodologies
Using a proven and appropriate change management methodology has several advantages, including tracking where the organization is in the transformation process and enabling…
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Driving Behavior Change With Consequences
Consequences play a critical role in change management, but many organizations and project teams struggle to know which consequences will be most effective to drive change…
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The role of leadership in change management refers to the roles and responsibilities involved in guiding employees through a transition. This article presents data from APQC…
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Process Management Paradigm Shift
Competencies in Lean, Six Sigma, or business process management are no longer enough for process teams to support their organizations’ needs. Accelerated changes in the…
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Introduction to Customer Journey Mapping
Leading organizations use customer journey mapping to turn customer data into actionable insights. In this article, you will learn about the key features and benefits of…
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Evaluating Change Management Outcomes: How to Determine the Success of a Change Initiative
As APQC’s 2023 Process and Performance Management Priorities research confirmed, picking the right performance measures is a continual struggle for organizations, and change…