Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This session gave participants a look at how focusing on the team member experience at Northshore Edward-Elmhurst Health resulted in streamlined processes and more…
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APQC has consistently found that measure selection and benchmarking are among the top process management challenges for many organizations. At APQC’s 2023 Conference, Diana…
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As a management consultant trained by some of the top process experts in the world, Michael McLean (Managing Director, McLean Management Consultants) knows that there is no…
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Sometimes a project manager can feel like Peter Parker—undervalued and underestimated, at least until transformation is required. At that point, astute project managers can…
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When Converse County School District focused on improving HR and IT processes, they experienced greater efficiencies and effectiveness throughout the organization…
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What is Citizen Development?
Citizen development is a practice through which non-IT employees develop and implement digital tools, automation, machine learning (ML) applications, or even AI solutions…
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Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. The 2023 Process and…
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Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
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APQC hosted a roundtable conversation facilitated by Holly Lyke-Ho-Gland (Principal Research Lead, Process and Performance Management at APQC) that discussed the best ways to…
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APQC hosted a roundtable conversation facilitated by Holly Lyke-Ho-Gland (Principal Research Lead, Process and Performance Management at APQC) where participants discussed…
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2021 saw $5.1 trillion in mergers and acquisitions (M&As), and that number was expected to rise in 2022. However, organizations continued to struggle with fully reaping the…
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Barriers to Better Benchmarking
Benchmarking plays an important role in organizational decision making and transformation. Its foundational elements revolve around establishing measures, developing a…
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Benchmarking with a Purpose
Benchmarking plays an important role in organizational decision making and transformation. Its foundational elements revolve around setting organizations up for performance…
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Why Apply Process Mining?
Process mining offers an array of benefits. It uses event logs and data visualization to create an objective view of the current state process, including potential…
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Benchmarking continues its reign as one of the most popular and effective management tools used by organizations around the world. However, even the best management tools…