Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
As organizations continue to put greater emphasis on data-driven decision making, the ability to provide relevant measures and timely access to data has become more important…
-
To forge and accelerate breakthrough innovation in supply chain management, leaders are increasingly employing the tools of benchmarking to identify opportunities and develop…
-
Articles|
Evolution of Framework Applications
Process frameworks are a vital part of an effective and sustainable approach to process management.In this article, APQC compares data from the 2019, 2021, and 2023 versions…
-
Articles|
Leveraging Process Frameworks
Process frameworks provide a common language and definitions for processes, enable high-level visibility into how processes connect to each other, help to drive performance…
-
Articles|
Functional and Process Focused Organizations: Basic Definitions for Business Process Management
This article describes some standard definitions, including business process management (BPM), functional-based organization, and process-focused organization, to provide…
-
In August 2023, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviewed Travis Ellinger (Vice President of Advisory Services, MS…
-
In this episode, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviews Travis Ellinger (Vice President of Advisory Services, MS…
-
In 2023, APQC conducted research, sponsored by Esker Inc., that took a detailed look at the top KPIs organizations employ to measure customer service and order management…
-
This best practice has been updated from the original published in 2011. Change management is at the core of any improvement or initiative. This article explains how best…
-
In 2023, APQC conducted the People of Process Management survey to gain insight into the people who support process and performance management (PPM) work and better…
-
Articles|
Core Skillsets for Process Management
As more organizations recognize the value of process, the demand for qualified process management professionals will continue to grow. However, finding, evaluating, and…
-
Podcasts|
Making Change Management Mindful (Part 4) - How to Train and Engage Employees in the Change
This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
-
The most common way organizations use the PCF in their mapping efforts is as a reference list of processes to consider during their mapping—so they don’t have to start from…
-
The goal of process management is to improve performance. Whether an organization wants to retain customers, improve cycle times, boost employee satisfaction, build more…
-
Articles|
APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…