
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Podcasts
Why Nonprofits Need to Do More with their Data
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Articles
How Disruption Impacts Benchmarking and Performance Data
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Articles
Creating Indexes
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Articles
Creating End-to-End Processes: How to Use a Process Classification Framework
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Articles
Preparing for 2021: Process and Performance Management Challenges
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Articles
What Good Data Looks Like
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Articles
Culture Type Matters: Strengths and Challenges
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Articles
2021 Performance Management Challenges and Solutions
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Articles
Picking the Right Measures
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Articles
Fundamentals of Measures: Key Concepts and Terms
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Articles
Escaping Process Purgatory: Addressing Process Challenges
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Articles
Balanced Scorecards: Common Measures
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Articles
BPM Programs in Manufacturing
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Articles
The Role of Program Structure on Process Efforts
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Articles
Process Improvement Approach and Seven Tenets Practices
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement