Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
Culture is a Key Foundation for Process Work
Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. In this article, APQC…
-
Articles|
Expert Advice on Change Management
In an environment where change is happening at an ever-increasing rate, knowledge and process management professionals have an important role to play in helping organizations…
-
Articles|
Functional and Process Focused Organizations: Basic Definitions for Business Process Management
This article describes some standard definitions, including business process management (BPM), functional-based organization, and process-focused organization, to provide…
-
Podcasts|
Making Change Management Mindful (Part 4) - How to Train and Engage Employees in the Change
This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
-
This podcast is Part 3 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
-
This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
-
This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
-
Articles|
Guide to Change Management Methodologies
Using a proven and appropriate change management methodology has several advantages, including tracking where the organization is in the transformation process and enabling…
-
Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
-
Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…
-
In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Paul Fjelsta and Kaylen Malley about employee engagement, support, and empowerment to drive sustainable improvements.
-
Articles|
Managing Change for Digital Work
APQC has surveyed and interviewed hundreds of organizations about their digital transformation initiatives over the past two years, and we consistently find that change…