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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Six Steps to Achieve Strategic Goals Through Benchmarking
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Articles
Paige Fenton Hughes on Finding a 'New Normal' For Education
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Articles
The 'New Normal' Brings New Opportunities for Paul Orton and InnovaPrep
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Articles
Three Roles to Make Your Digital Transformation a Success
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Articles
Make Digital a Capability, Not a Project: Overcoming the Challenges of Framing Digital Transformation
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Articles
Understanding Your Change Management Maturity
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Articles
Do We Need to Change How We Change? (Webinar Wrap-Up)
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Articles
Improving Agile/Devops Implementation at Amdocs
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Articles
Managing the Customer Experience: End-to-End
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Articles
Engineering the Internal Customer Experience with Roy Barnes
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Articles
The Changing Face of Process Management: Practitioners’ Perspectives
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Introduction to Customer Journey Mapping
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Articles
Breaking Down Silos for Operational Excellence: Best Practice Report (Executive Summary)
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Articles
Processes to Connect and Achieve Operational Excellence
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Articles
Which Functions to Integrate for Operational Excellence
Featured Resources
Staff Selections
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
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Reports & White Papers
Strategic Workforce Planning: Survey Report
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Articles
Look to The Best to Get Back on Track with Supply Chain Planning
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Articles
5 Recommendations for Excellent Content Management Processes
