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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Understanding Your Change Management Maturity
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Articles
Do We Need to Change How We Change? (Webinar Wrap-Up)
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Articles
Improving Agile/Devops Implementation at Amdocs
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Articles
Managing the Customer Experience: End-to-End
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Articles
Engineering the Internal Customer Experience with Roy Barnes
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Articles
The Changing Face of Process Management: Practitioners’ Perspectives
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Articles
Introduction to Customer Journey Mapping
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Articles
Why Integrate for Operational Excellence?
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Articles
Which Functions to Integrate for Operational Excellence
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Articles
Processes to Connect and Achieve Operational Excellence
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Articles
Breaking Down Silos for Operational Excellence: Best Practice Report (Executive Summary)
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Articles
Q&A With Park Place Lexus On Its Process Improvement Approach
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Articles
Addressing Common Frameworks Challenges
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Articles
Analytics: Why Are Organizations Lukewarm on Such a Hot Topic?
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Articles
Six Steps to Achieve Strategic Goals Through Benchmarking
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
