Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…
-
Too often, counselors, social workers, and other support staff are burdened with excessive paperwork and administrivia that prevents them from focusing on what really matters…
-
Peer-to-peer knowledge sharing is more interactive and engaging than reading a document or watching a video. It also helps employees build their networks and feel more…
-
The surest and most straightforward way to preserve organizational knowledge is by documenting it. Well before the establishment of the knowledge management discipline,…
-
Learning sessions remain a go-to knowledge transfer approach because, no matter how much technology you add or subtract from the equation, the overall format is still very…
-
One of the primary goals of knowledge management (KM) is to transfer knowledge from those who have it to those who need it. To do this, KM teams need to pull knowledge out of…
-
Articles|
Using Experts to Transfer Knowledge
Every organization has subject matter experts with deep know-how and well-honed capabilities. These individuals do highly valuable and often irreplaceable work in their day…
-
Lessons learned are key to sustainable, effective project management. This article describes the lessons learned program run by Saudi Aramco’s project management office,…
-
Articles|
Workplace Innovations: Process in a Pandemic
APQC convened a roundtable discussion on the what the next 90 days will look like for their organizations, roundtable participants also shared some of the innovations that…
-
In June 2020, Holly Lyke-Ho-Gland (principal research lead, process and performance management at APQC) and Jonathan Kraft (project manager for process performance and…
-
In June 2020, Holly Lyke-Ho-Gland (principal research lead, process and performance management at APQC) and Jonathan Kraft (project manager for process performance and…
-
Knowledge management benefits project and portfolio management because it offers the tools to help everyone get on the same page, share knowledge with one another, and…
-
In June of 2020, APQC interviewed Paige Fenton Hughes (Superintendent, Converse County School District 1) about how the district worked to make this pivot. In this article…
-
In June of 2020, APQC interviewed Paul Orton (Quality Manager) about InnovaPrep’s pivot to the new normal and what lies ahead. This article suummarizes how InnovaPrep's team…
-
Articles|
KM for a More Virtual Workforce
With COVID-19 prompting a sudden and massive shift to virtual work, knowledge management (KM) professionals are looking at what elements of collaboration have changed, how to…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.