Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Jason Drake, Director of Innovation Enablement at Tate & Lyle, a global supplier of food and beverage ingredients to industrial markets, discusses the beginning of his…
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Recently, knowledge management has been elevated to a global level at Novartis. They have secured executive-level sponsorship from the highest levels of senior management and…
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When the operational excellence team at Pratt & Whitney decided to improve their operating systems, they wanted to ensure integration with their KM framework. CJ Nusom and…
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In thinking about how to organize and hand off continuous improvement initiatives, Land O’Lakes presenter Gabriella Corradi (Animal Nutrition Training Manager) realized that…
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When conceptualizing and building a knowledge management program at your organization, one of the things you should do first is understand the different types of archetypes…
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Scott Parker from Sinequa presented an overview of how generative AI and other emerging search technologies can improve enterprise search systems, enabling employees to find…
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Ramping Up KM—and Scaling Down—At CRB
KM teams should always be equipped with a strong business case for the value of their work—and be ready to shift their priorities on a dime in response to change. Suzan…
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How do you capture R&D knowledge and make it accessible to multiple business units that span the globe? Sonia Henry, knowledge management lead, and France Despert, principal…
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At APQC’s 2023 Conference, Dave Boland (Chief Knowledge Officer) and Susan Sommers (Director, Innovation and Solutions) shared insights and lessons learned from Ogletree…
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Driving Change with KM at TechnipFMC
Global energy leader TechnipFMC faced a significant challenge as it sought to implement a new engineering process and make it stick among a group of 5,000 engineers. In the…
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In 2022, over 400 KM leaders were surveyed about their programs' inputs and outputs. In this executive summary, 11 best practices are summarized into four broad categories: …
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Organizations can utilize artificial intelligence (AI) to analyze vast amounts of data, make better decisions, and improve customer experiences. The successful implementation…
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Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
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APQC has consistently found that KM programs are stronger when directly tied to senior leadership. In this article, you will learn about these different approaches for…
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Centralized and decentralized models each come with obvious tradeoffs and benefits. When putting together or revamping a knowledge management (KM) program, some of the first…
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