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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
2021 Performance Management Challenges and Solutions
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Articles
Picking the Right Measures
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Articles
Fundamentals of Measures: Key Concepts and Terms
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Articles
Escaping Process Purgatory: Addressing Process Challenges
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Articles
Balanced Scorecards: Common Measures
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Articles
Next 90 Days Educators ‘Panel Discussion
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Articles
Transforming Operational Excellence and BPM at Capital Group
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Articles
Redesigning Process Audits at Sterlite Technologies Ltd
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Articles
Cultivating A Process Thinking Culture at UPS
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Articles
Building Foundations for Process Excellence at Intel
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Articles
Achieving Benchmarking Excellence at Boeing
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Articles
Building A Quality Management System at InnovaPrep
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Articles
Selling Business Process Innovation at Salesforce
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Articles
RPA Fundamentals with Slalom Consulting
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Articles
Implementing Process Improvement at Converse County School District 1
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
