Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Global Trends in Wellness
This article is part of a series exploring organizational wellness initiatives. In this installment, we examine how the wellness movement arose in the United States, explore…
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Employees who chronically fail to show up for work (a condition known as absenteeism), or those who come to work sick, distracted, or disengaged (presenteeism), cost…
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Workplace wellness programs have traditionally been designed to improve employee health and reduce health care spending. But assessing employee engagement in these programs…
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It is critical that facts—not fears—guide whatever decision your organization ultimately makes around remote work. To that end, in this article we present cross-industry data…
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We often think about and discuss “sustainability” in an organization’s operations in terms of environmental impact, but sustainability is also an important idea in human…
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HR Customer Satisfaction: Survey Highlights
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. This article presents…
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Who Should Work From Home?
There is a lot of advice and there are many cross-organizational studies that speak to the benefits and perils of remote work. But there are limits to the insights that…
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Benefits and Challenges of Remote Work
2020 will be remembered as a year that remote work was tested. Business leaders are tracking the results of this remote work experiment and making decisions regarding if, or…
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Learn three strategies that managers can use to promote work-life balance among their teams. Get ideas for how to implement these strategies with employees.
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If it's hard for you to take time off or refrain from responding to work-related messages at any hour of the day, you’re not alone. The good news is that there are effective…
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Seven Tips for a Better Work-Life Program
Both employers and employees benefit from effective work-life balance programs. This article presents seven tips that employers can use to drive effectiveness in work-life…
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Effective Telecommuting Policies
This article examines key considerations in developing effective telecommuting policies that ensure both employees and employers benefit, as well as mitigate the risks of…