Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
How Much Do Employers Invest in Learning?
Organizations today face a range of employee development challenges that are only growing. Many skills are quickly becoming obsolete in the face of emergent technologies,…
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This is a common question and for good reason. On the surface, it has a simple and straightforward answer. At its core, it can only be answered with careful consideration…
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Podcasts|
A Portrait of Successful DEI
On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss what a utopian DEI program…
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Podcasts|
Can You Measure DEI?
On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss if DEI can be measured,…
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In this article, APQC reviews cross-industry data on middle managers as a percentage of total business entity employees, discusses why there is no “right” number of managers…
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On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss the best ways to get every…
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Articles|
Introducing Agile to the Organization
APQC conducted a benchmarking study exploring how selected organizations adopted and support Agile, an iterative, collaborative, customer-centric project management paradigm…
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What will it take for organizations to improve workforce diversity, equity, and inclusion (DEI)? At APQC's 2023 People, Process, and Knowledge Conference, Elissa Tucker,…
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Story is much more than a tool for conveying information—It is also a powerful way for humans to connect and build trust with each other. At APQC’s 2023 conference, Laura…
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In this article, APQC reviews HR costs as a percentage of selling, general, and administrative (SG&A) costs and highlights some factors that are important to consider for the…
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Articles|
Number of Learning Days per Employee
Benchmarking the number of days that you set aside for employee learning is a good first step for thinking more deeply about the development opportunities you offer to your…
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Articles|
What is Citizen Development?
Citizen development is a practice through which non-IT employees develop and implement digital tools, automation, machine learning (ML) applications, or even AI solutions…
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Articles|
Average Span of Control for the HR Function
The span of control—which refers to the number of direct reports a manager has—is a measure that can help organizations evaluate the size of their HR function. Measuring the…
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Voluntary termination (also called voluntary turnover) occurs when employees leave your organization of their own accord for any reason. While every organization should…
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Articles|
Focus on People in Supply Chain in 2023
In late 2022, APQC conducted its annual supply chain management priorities and trends research. Each year, this survey asks supply chain professionals representing a diverse…
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