
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Highly-trained, knowledgeable, and well-tenured staff are some of the most important assets a business can have. At the same time, leading organizations also recognize the…
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Crafting an Effective Diversity Plan
Without a formal DEI plan, organizations can easily miss critical elements that help to sustain change. This article lays out five steps that every organization should take…
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Three Reasons Why DEI Is Good For Business
The business case for DEI is compelling and has never been stronger. This article reviews findings from a wide range of researchers and organizations to describe how DEI: …
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Harnessing the Full Power of Diversity
Organizations that are truly leading the way when it comes to DEI have a wide conception of diversity that goes beyond common demographic categories. This article describes…
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In March 2022, APQC hosted a roundtable discussion facilitated by Lauren Trees (Principal Research Lead, Knowledge Management at APQC) on the intersections between KM and DEI…
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Three Lessons About Organizational Culture
This article presents three important lessons that our members helped us to learn about organizational culture: employees are keen observers of organizational…
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Knowledge management (KM) programs are well-positioned to contribute to organizational goals around diversity, equity, and inclusion (DEI). After all, good KM relies on…
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Organizations are facing increasing pressure to disclose more data to employees, investors, and the public. This article reviews human capital disclosure requirements…
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Investors and the public (including potential customers and employees) are increasingly interested in quantitative data on organizations' human capital resources. This…
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APQC’s Lauren Trees talks with Nada El Gazzar, business excellence expert at Rabdan Academy, about the role of knowledge management in business excellence initiatives and how…
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In this interview, APQC's Mercy Harper and Elissa Tucker talk with Dr. Patricia Anderson, Professor at the Forbes School of Business and Technology, about the implications of…
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Strategic Workforce Planning in Practice
Based on APQC interviews with workforce planners, this article provides a wide range of insights on what it takes to build a successful workforce planning program…
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How To Do Workplace Accessibility Better
In this interview, APQC’s Mercy Harper talks with Mariah Barber, founder of Invisible Strengths, about how organizations can take a more proactive and purposeful approach to…
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APQC is often asked: Which measures should I track? This article presents 5 key performance indicators for the HR function and explains why tracking these 5 HR KPIs is an…
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Selecting and tracking a balanced set of measures related to DEI should be a pillar of any organization’s DEI efforts. This article reviews some of the most common DEI…