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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Creating a Culture of Continuous Improvement at CIBC
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Articles
Managing the Customer Experience: End-to-End
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Articles
Engineering the Internal Customer Experience with Roy Barnes
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Articles
Process Management Paradigm Shift
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Articles
Start with Customer-Focused End-to-End Processes
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Articles
Setting the Foundation for Human Capital Transformation
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Articles
We Built It, But They Didn't Come: How to Identify Process Improvements Customers Truly Want at Pacific Northwest National Laboratory
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Articles
Business Process Management in Financial Services a Critical Foundation for Customer-Centric Initiatives at Bank Windhoek
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
