Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
Procurement Tune-Up Diagnostic
Examine the procurement key performance indicators included in this diagnostic to ensure that your practices will keep you running ahead of the competition. Click here to…
-
Articles|
Cycle Time to Issue a Purchase Order in Days
Cycle time measures are an important category of a balanced set of process measures. Cycle time reduction efforts may not only improve the turnaround time of key activities,…
-
Articles|
Total Cost to Order Materials and Services
APQC's perspective on data from APQC's Open Standards Benchmarking in procurement related to the total cost to perform the process “order materials and services” per $1,000…
-
For supply chains that are more innovative and resilient in the face of disruption, organizations can no longer afford purely transactional approaches to supplier…
-
By fostering fruitful supplier relationships and designing strategically focused outcomes, sourcing and procurement professionals now play a central role in addressing supply…
-
A wide range of organizations across industries use the Net Promoter® Score (NPS®) as a tool to measure and track customer loyalty. A good alternative to longer and more…
-
Despite the establishment of a formal procurement process, some organizations have staff members who engage in maverick purchasing. Maverick purchasing often occurs because a…