Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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To objectively assess, manage, and compare product development performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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To objectively assess, manage, and compare product development performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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To objectively assess, manage, and compare product development performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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When leaders hear the phrase ‘process improvement,’ it makes sense that technologies like automation or generative AI might come to mind. However, management accounting…
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Top KM Opportunities for 2024
Knowledge management (KM) investments are expected to remain steady in 2024 as organizations continue to invest in it. KM drives employee engagement, productivity, and…
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According to APQC's Knowledge Management Priorities and Trends survey, change management remains the top priority skill for KM to develop. This sustained focus has helped…
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Benchmarking Code of Conduct
This internationally accepted standard provides detailed guidelines for organizations in conducting their benchmarking activities. Adherence to APQC's code of conduct…
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Knowledge Management (KM) professionals strive to achieve a culture of knowledge sharing and collaboration through the implementation of KM strategies, approaches, processes,…
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Tools & Templates|
Now in the Resource Library: Supply Chain Management
This report offers an overview of APQC's Resource Library content in supply chain management published in late 2023 and 2024.You can also find direct links to various…
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What Supports Accurate Spend Analysis
Supply chain organizations are always looking for greater visibility into spending. Spend analysis enables procurement professionals to identify the value of spending with…
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Tools & Templates|
Now in the Resource Library: Human Capital Management
This presentation is an overview of recently released human capital management content in APQC’s Resource Library. It covers recent research on:Workforce planningDiversity,…
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Articles|
Total Cost to Acquire Talent
Two trends are putting significant pressure on the cost to acquire talent: 1) scarcity of talent with the latest, most-in-demand skills and 2) competition to provide a…
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Talent Acquisition Tune-Up Diagnostic
In a competitive talent market, successfully meeting business objectives requires talent acquisition practices that differentiate your organization from other employers. Yet,…
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Effective customer service helps ensure that your customers are repeat buyers, your brand maintains a good reputation, and the money you invest in customer service is well…
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Tools & Templates|
Now in the Resource Library: Financial Management
This report provides an overview of recently released financial management content in APQC's Resource Library, along with upcoming research and financial management resources…