Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Knowledge Management (KM) professionals strive to achieve a culture of knowledge sharing and collaboration through the implementation of KM strategies, approaches, processes,…
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Articles|
Top 5 Knowledge Management Threats for 2024
Businesses face challenges amplified by changes in work culture and priorities. Recent technology adoption has given rise to new threats. Through its 2024 Knowledge…
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In order to achieve tangible benefits, businesses must implement knowledge management (KM) programs. The definition of "business value" may vary for each KM program,…
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Articles|
How To Use APQC’s KM-CAT
APQC's Knowledge Management Capability Assessment Tool (KM-CAT) enables organizations to evaluate their knowledge management maturity level and identify opportunities for…
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Tools & Templates|
Now in the Resource Library: Knowledge Management
APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the…
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In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…
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In a recent webinar, APQC's Darcy Lemons and Lynda Braksiek share insights on how to get started, no matter where you are in your knowledge management journey. In addition,…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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APQC’s KM Measurement Alignment Worksheet helps KM programs explicitly connect their measures to things that matter to the business. The worksheet provides a simple,…
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Tools & Templates|
APQC’s KM Measurement Alignment Worksheet
APQC’s KM Measurement Alignment Worksheet helps KM programs explicitly connect their measures to things that matter to the business. The worksheet provides a simple,…
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In 2022, over 400 KM leaders were surveyed about their programs' inputs and outputs. In this executive summary, 11 best practices are summarized into four broad categories: …
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Centralized and decentralized models each come with obvious tradeoffs and benefits. When putting together or revamping a knowledge management (KM) program, some of the first…
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Measurement has always been an essential yet divisive topic to the long-term success of a KM program. In this article, you will learn about the benefits of connecting KM…
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A portfolio of data and metrics helps knowledge management (KM) teams understand whether people are using KM and how KM activities are progressing and affecting business…
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Tools & Templates|
Key Measures For Virtual Collaboration Applications
Virtual collaboration applications are becoming ubiquitous as organizations look to digitize communications and help remote, hybrid, and geographically dispersed teams co…