Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
Understanding KM Change Management
Effective change management is key to implementing and sustaining a knowledge management (KM) program. This article condenses the most important and enduring best practices…
-
Many organizations see their internal cultures as impediments to effective knowledge management (KM), but culture is notoriously difficult to pin down. It’s hard to know what…
-
Articles|
Eight Steps KM Forgets When Managing Change
Getting change management right requires a delicate balance of skillful listening, empathizing, analyzing, communicating, and making adjustments on the fly. But using those…
-
People and culture factors can make or break a knowledge management (KM) program. With engaged employees and a supportive culture, KM thrives. Without these factors, KM…
-
Internal best practice transfer is a knowledge management (KM) approach that disseminates practices linked to measurably better outcomes. In this article, you will learn…
-
On this podcast, APQC’s Lauren Trees talks with Leland Holmquest, communications and change management lead at Microsoft, about how concepts like positive psychology and…
-
Tools & Templates|
Understanding KM Maturity Capabilities: Change Management
This tool outlines how change management evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the change management section of APQC’s…
-
Articles|
KM Champions at Mercer
Stakeholder engagement is an essential component of any healthy knowledge management (KM) program. Although there are many ways to boost support for KM among colleagues, one…
-
People are key to process success, but for most employees, engaging in process means moving beyond their comfort zones. Many employees find process confusing or frustrating,…
-
Mergers and acquisitions (M&As) are an increasingly mainstream part of the corporate landscape. While they can accelerate growth, create shareholder value, and drive long…
-
Tools & Templates|
Design Questions to Develop Your KM Rewards & Recognition Program
Developing a program to promote employee participation in knowledge management (KM) isn't easy, but it helps to take a methodical approach. This article reviews 10 questions…
-
Tools & Templates|
Rewards and Recognition Approaches for Knowledge Management
Rewards and recognition is one of the best ways to build and sustain employee participation in knowledge management (KM). This list is designed to help you understand and…
-
On an APQC webinar, APQC Executive Director Cindy Hubert facilitated an interactive panel on accelerating KM adoption and behavior change featuring four leaders from KM teams…
-
Change management is an essential ingredient in every successful knowledge management (KM) program. Even when KM resources are readily available and KM tools seem intuitive,…
-
Tools & Templates|
Approaches to Drive KM Adoption and Knowledge Reuse
Knowledge management (KM) only works when employees actually use KM tools and resources, so KM teams need to deploy targeted approaches to incentivize them to do so. The list…