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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
The Impact of Technology on Process Work
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Articles
2020 Process Management Challenges and Solutions
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Reports & White Papers
Putting Process Frameworks into Action: Survey Summary Report
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Articles
Creating End-to-End Processes: How to Use a Process Classification Framework
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Articles
Building Process Maps: How to Use a Process Classification Framework
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Articles
Start with Customer-Focused End-to-End Processes
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Articles
Best Practices in Process Frameworks: Best Practice Report (Executive Summary)
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Reports & White Papers
Best Practices in Process Frameworks
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Articles
Process Challenges Don't Have to Be So Challenging
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Articles
Building Customer-centric Processes
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Articles
Being Effective with End-to-end Processes
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Articles
Signavio's Perspective on Combining Decision and Process Modeling
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Articles
The PCF® Journey: Getting the Answers You Need to Succeed
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Articles
Integrating Decision and Process Models: An Interview with Will Thomas
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Articles
Voice of Conference: Process Management Edition
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
