Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Mergers and acquisitions (M&As) are an increasingly mainstream part of the corporate landscape. While they can accelerate growth, create shareholder value, and drive long…
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Reports & White Papers|
Digital Transformation in the Utilities Industry Survey Report
Digital Transformation spans or blurs the boundaries between the Information Technology (IT) domains and Operational Technology domains for utilities. It’s not just about how…
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Articles|
Creating Indexes
An index is a way to create a composite measure by aggregating multiple measures into a single indicator (e.g., gender gap, productivity, cost of living adjustment, or job…
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As part of a broader effort to uncover the levers of organizational culture, APQC included a range of culture-related questions and analysis by culture in 2021 Process and…
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This article breaks down: Why spans and layers matter; how organizations can work to optimize spans and layers; traditional considerations that guide decision…
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Articles|
What Is a Learning Organization?
Drawing on expertise from scholars and practitioners, this article introduces the concept of the learning organization by giving an overview of: The benefits of being a…
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Organizational culture can often be messy and ambiguous in the course of daily work. Even when an organization has a high-level culture that drives its mission and values,…
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Articles|
Defining Culture in the Business
Culture plays a critical role in shaping organizations for good or ill: While it can be a source of empowerment and creativity, it can also lead to misunderstandings and…
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Articles|
Six Core Capabilities for Resilence: Q&A
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
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Collins Aerospace, one of the world’s largest suppliers of aerospace and defense products, has leveraged process management for over 20 years. However, the organization…
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Articles|
Six Keys to Organizational Resiliency
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
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Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…
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Process management works best when the tools and mindset needed to enable it are embedded across the enterprise. As part of APQC’s 2020 PPM Online Summit, Christa Bol,…
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For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
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History proves that adaptation is the key to long-term sustainability. Even seemingly traditional organizations, like the Coca-Cola Company with its 134-year-old logo and…
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