Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Storytelling and data are two of the most powerful ways to talk about knowledge management (KM). In this article, you will learn how best-practice organizations promote…
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Messages are more likely to get through to the target audience when they speak to each group’s unique needs and circumstances. In this article, you will learn how best…
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To reach every member of the target audience, knowledge management (KM) teams need to take advantage of all the communication channels at their disposal. In this article, you…
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KM teams need to convey KM’s purpose and value, but they also need tactical messaging to keep employees informed about new content, initiatives, applications, and features…
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Articles|
Create a Compelling KM Messaging Strategy
A good communication strategy and plan is necessary to familiarize employees with KM capabilities and the business case behind them. In this article, you will learn how best…
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Reports & White Papers|
Communicating About KM
In a crowded and complex enterprise communications landscape, it can be hard for KM teams to get their messages through to the workforce. This report outlines best practices…
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Articles|
Communicating About KM: Executive Summary
This executive summary highlights best practices for KM branding, messaging, and communications based on APQC’s latest research. Details are available in the full report.
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