Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Measures of Organizational Agility
Organizational agility is comprised of two key components: strategic responsiveness and organizational flexibility. This article identifies the key factors within each…
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As leaders look to the road ahead, many recognize that effective organizational performance management will be ever-more critical. In this article, you will learn about the…
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2020 was a rough year on all levels. Many aspirations, project plans, and budgets were either put on hold or reprioritized. However, a new year brings new hope. And as we…
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Reports & White Papers|
2021 Process and Performance Management Priorities and Challenges Survey Report
In December of 2020, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. This report…
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Articles|
APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real-life examples from APQC research,…
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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In a 2019 APQC webinar, Holly Lyke-Ho-Gland digs into the results of the 2019 Process and Performance Priorities and Challenges survey, as well as best practices to help you…
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Reports & White Papers|
2019 Process and Performance Management Priorities and Challenges Survey Report
In December of 2018, APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners as they move into 2019…
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Articles|
Consider These Metrics for Processes Related to Curating Content for Personalized Learning
Student achievement is an important outcome of personalized learning (PL); however, a multitude of processes are embedded in PL. How will we know if the work to create a…
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In September 2017, APQC advisory services director Jeff Varney, client services director Cindy Hubert, process and performance management principal research lead Holly Lyke…
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In 2017 APQC conducted its biannual PCF survey and compiled a series of case studies to understand how organizations leverage the PCF and identify how they can overcome some…
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Articles|
Common Uses of Frameworks
The most common reason that people use process frameworks is to understand how processes relate to each other by grouping them into a classification structure. This, in turn,…
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Reports & White Papers|
Best Practices in Process Frameworks
The most common reason that people use process frameworks is to understand how processes relate to each other by grouping them into a classification structure. This, in turn,…
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Articles|
Benchmarking for Performance Management
In September 2016, APQC conducted its biannual survey of more than 300 respondents across industries, functions, and regions to dig deeper and find out what value is gained…
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In July 2016, APQC Jeff Varney, director of Advisory Services; John Tesmer, Director of Open Standards Benchmarking; and Holly Lyke-Ho-Gland, research program manager hosted…
