Resource Library

Normalizing Benchmarking Data

To draw accurate conclusions from your benchmarking data, you typically must “normalize” the data. This article explains how this is done using an example and discusses the…

Balanced Scorecard: Common Measures

Balanced scorecard (BSC) is a management practice that aligns measures from an organization's strategic goals to specific process measures. BSC complements financial data …

Knowledge Management and Process Management: A Winning Combination for Continuous Improvement

By effectively harmonizing process and performance management (PPM) with a strong knowledge management (KM) program, organizations can realize unexpected synergy and…

APQC's Seven Tenets of Process Management

To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…

Analyzing Processes: How to Use a Process Classification Framework

Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …

BEST - Practice Process Improvement with Grace Duffy and the BEST Quick Scan Tool

To remain competitive, organizations must continuously benchmark and improve their processes. However, many struggle to get started with, prioritize, and execute process…

Measures of Organizational Agility

Organizational agility is comprised of two key components: strategic responsiveness and organizational flexibility. This article identifies the key factors within each…

Picking the Right Measures

Best-practice organizations know that choosing the right measures are critical step in generating meaningful insights and reports. A well-balanced set of measures provide…

Fundamentals of Measures: Key Concepts and Terms

Measures are used to gauge operational performance, allocate resources, and identify opportunities for improvement. Measures allow organizations to track performance over…