Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Best Practices for Driving Agility: Better Structures and Strategy Practices
Through the pandemic, even the most traditional, well-established organizations gained real-world experience being agile. Now the question is whether they have the structures…
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Articles|
Measures of Organizational Agility
Organizational agility is comprised of two key components: strategic responsiveness and organizational flexibility. This article identifies the key factors within each…
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As leaders look to the road ahead, many recognize that effective organizational performance management will be ever-more critical. In this article, you will learn about the…
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2020 was a rough year on all levels. Many aspirations, project plans, and budgets were either put on hold or reprioritized. However, a new year brings new hope. And as we…
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Reports & White Papers|
2021 Process and Performance Management Priorities and Challenges Survey Report
In December of 2020, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. This report…
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Articles|
APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real-life examples from APQC research,…
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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This article shares insights from Smarter Solutions CEO, Forrest Breyfogle, about how organizations can develop an integrated enterprise excellence business management system…
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In a 2019 APQC webinar, Holly Lyke-Ho-Gland digs into the results of the 2019 Process and Performance Priorities and Challenges survey, as well as best practices to help you…
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Reports & White Papers|
2019 Process and Performance Management Priorities and Challenges Survey Report
In December of 2018, APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners as they move into 2019…
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The public education system in the United States generates massive amounts of data. And yet, educational leaders often struggle to use data to make informed decisions. At…
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School districts are the product of politics and history. Their boundary lines are often jagged and contain diverse communities with families of vastly different backgrounds,…
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Articles|
Consider These Metrics for Processes Related to Curating Content for Personalized Learning
Student achievement is an important outcome of personalized learning (PL); however, a multitude of processes are embedded in PL. How will we know if the work to create a…
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In September 2017, APQC advisory services director Jeff Varney, client services director Cindy Hubert, process and performance management principal research lead Holly Lyke…
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In 2017 APQC conducted its biannual PCF survey and compiled a series of case studies to understand how organizations leverage the PCF and identify how they can overcome some…
