Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles|
What is Citizen Development?
Citizen development is a practice through which non-IT employees develop and implement digital tools, automation, machine learning (ML) applications, or even AI solutions…
-
The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…
-
Articles|
Six Core Capabilities for Resilence: Q&A
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
-
Collins Aerospace, one of the world’s largest suppliers of aerospace and defense products, has leveraged process management for over 20 years. However, the organization…
-
Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…
-
In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
-
Process management works best when the tools and mindset needed to enable it are embedded across the enterprise. As part of APQC’s 2020 PPM Online Summit, Christa Bol,…
-
For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
-
Articles|
Six Keys to Organizational Resiliency
In the wake of the COVID-19 pandemic, leaders are increasingly focused on organizational resilience. Organizational resilience is the ability of an organization to anticipate…
-
Developing a process thinking culture in an organization is never easy, but it can be especially challenging in educational institutions. Schools and universities face…
-
Too often, counselors, social workers, and other support staff are burdened with excessive paperwork and administrivia that prevents them from focusing on what really matters…
-
Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
-
When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…