Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Rising expectations related to sustainability necessitate supply chain leaders refocusing their efforts less on employee behavior and more on higher-impact initiatives across…
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Culture is a Key Foundation for Process Work
Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. In this article, APQC…
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In our annual Process and Performance Management Priorities research, APQC surveyed 162 process and performance management professionals to identify common challenges and…
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In our annual Process and Performance Management Priorities research, APQC surveyed 162 process and performance management professionals to identify common challenges and…
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Go the Extra Mile for the Last Mile
When customers place an order for delivery, they anticipate receiving it exactly as expected. Having grown accustomed to ordering online and finding the package sitting on…
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Training is a critical component of process improvement and change management strategy. Reimagining how training is delivered can help process leaders reduce their ask and…
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Turning skeptics into believers—or better yet, champions—requires strategically reframing process improvement initiatives to highlight the specific value they provide for…
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When the people involved in business activities that need to be streamlined or reimagined withdraw from the process, managing change becomes even harder than usual. These…
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End-to-End Process Benefits and Challenges
An end-to-end (E2E) process refers to a cross-functional process that comprises all the steps necessary to accomplish a specific business goal. Creating and mapping an E2E…
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While E2E processes carry many benefits, the work of creating, defining, and managing these processes is a challenge for many organizations—especially given their numerous,…
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Cycle Time to Prepare the Financial Forecast
Financial forecasting is a high priority for CFOs, and doing it more efficiently and accurately is an admirable goal. Whether an organization creates a comprehensive forecast…
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There is no one-size-fits-all approach to managing process work—The structure of business process management (BPM) programs will vary based on factors like an organization’s…
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One-fourth of organizations are focused on linking their process management efforts to organizational strategy. Without a clear focus for process work, process teams will…
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Process management is a management practice or approach that defines the governance of specific business processes, enabling improved business agility and operational…
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Leveraging a process framework as a foundational pillar for business process management (BPM) is a best practice. Many organizations have adopted and adapted APQC’s Process…
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