Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Procurement Tune-Up Diagnostic
Examine the procurement key performance indicators included in this diagnostic to ensure that your practices will keep you running ahead of the competition. Click here to…
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Cycle Time to Issue a Purchase Order in Days
Cycle time measures are an important category of a balanced set of process measures. Cycle time reduction efforts may not only improve the turnaround time of key activities,…
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To objectively assess, manage, and compare procurement performance, organizations need a standard framework for classifying and defining processes. APQC’s Process…
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Procurement in the Cloud
Supply chain disruptions and uncertainty have driven many organizations to adopt cloud-based purchasing applications and platforms. While the cloud allows for more flexible…
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Total Cost to Order Materials and Services
APQC's perspective on data from APQC's Open Standards Benchmarking in procurement related to the total cost to perform the process “order materials and services” per $1,000…
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A service level agreement (SLA) defines the specifications, quality, and cost of a good or service being provided by a supplier to a buyer. SLAs help to provide transparency…
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For supply chains that are more innovative and resilient in the face of disruption, organizations can no longer afford purely transactional approaches to supplier…
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This article provides insight into nine ways organizations can prevent and mitigate the impact of counterfeits in their supply chain. For more information on counterfeits in…
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Rationalize the Supply Base
Learn how to achieve best-practice performance levels in procurement with this article that details the impact of rationalizing the supply base.
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From APQC’s Sourcing and Procurement Blueprint for Success, this article details the importance of establishing and executing standardized procurement processes. These…
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From APQC’s Sourcing and Procurement Blueprint for Success, this article details the benefits of applying a fully standardized commodity coding system. These findings are…
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By fostering fruitful supplier relationships and designing strategically focused outcomes, sourcing and procurement professionals now play a central role in addressing supply…
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A wide range of organizations across industries use the Net Promoter® Score (NPS®) as a tool to measure and track customer loyalty. A good alternative to longer and more…
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To gain real-world insights into how procurement leaders can transform their organizations to maximize sustained value, APQC turned to Michael van Keulen, a seasoned…
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Michael van Keulen is a procurement executive with more than 20 years of experience in procurement and finance. Most recently he was at lululemon athletica, where he led a…