Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Tools & Templates|
Now in the Resource Library: Process and Performance Management
This report provides an overview of recently released content in APQC's Resource Library, and upcoming research. Topics include business process management, benchmarking,…
-
Tools & Templates|
Benchmarking Scope Document Template
This scoping template can be used as organizations scope a project and record their plan for benchmarking. It complements APQC's article Scoping a Benchmarking Study.The …
-
Webinars & Videos|
Expert Advice in Taking Change Management to the Next Level
In this video from the 2024 APQC Conference, Megan Costello, change management professional, discusses what she views as the most important component of change, what is…
-
Webinars & Videos|
What to Expect in Process and Performance Management in 2024
APQC's process and performance management research team conducted its annual survey to understand the common challenges and priorities of practitioners in 2024. The survey…
-
Amid the hype of technologies like AI and a constantly changing business landscape, it’s easy for organizations to forget the importance of key skills like collaboration and…
-
Tools & Templates|
APQC's Seven Tenets of Process Management Supporting Content and Best Practices
This resource guides you towards the best approach to improving your business process management with detailed definitions and process steps for each of APQC's Seven Tenets…
-
APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
-
Articles|
Culture is a Key Foundation for Process Work
Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. In this article, APQC…
-
Webinars & Videos|
The Difference Between Change and Communication Plans
Change management is crucial for any organizational change, be it transformation, implementation of business strategy, technology adoption, knowledge management, or process…
-
Webinars & Videos|
The Management Triad: KM, Project Management and Change Management
Change management is crucial for any organizational change, be it transformation, implementation of business strategy, technology adoption, knowledge management, or process…
-
Webinars & Videos|
Foundational Principles That Shape How You Approach Change
Change management is crucial for any organizational change, be it transformation, implementation of business strategy, technology adoption, knowledge management, or process…
-
Articles|
How to Get Employee Buy-in for Measurement
For measurement to lead to tangible improvement, an organization must communicate with staff about the measures, align them with strategic objectives and actual work, analyze…
-
Tools & Templates|
APQC's Measurement Alignment Worksheet
For measurement to provide real value, an organization must ensure that its measures align with both the strategic goals of the business and employees’ daily work. APQC's…
-
Articles|
Developing the Project Scope
Developing the project scope is essential to ensuring that the project stays on track and meets its business objectives. This article describes the components of an effective…
-
Articles|
Expert Advice on Change Management
In an environment where change is happening at an ever-increasing rate, knowledge and process management professionals have an important role to play in helping organizations…