Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Navigating the Order Management Landscape
To provide a roadmap for traversing this multi-layered OM landscape, APQC’s Marisa Brown (Senior Principal Research Lead, Supply Chain Management) and Madison Lundquist …
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Presentation Slides|
Order Management Landscape Challenges
In these June 2023 webinar presentation slides, APQC asks how to evaluate the end-to-end order management landscape. This includes analyzing the people, processes, tools and…
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In this article, APQC reviews HR costs as a percentage of selling, general, and administrative (SG&A) costs and highlights some factors that are important to consider for the…
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In recent years, supply chain organizations have faced a shifting landscape that includes demand uncertainty, increasingly complex data management needs, and evolving…
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Customer expectations have changed as a result of recent disruptions and global health concerns like the COVID-19 pandemic. Through its customer service research, APQC finds…
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Articles|
Optimizing Customer Service Podcast Summary
In this article, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging…
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Podcasts|
Optimizing Customer Service Podcast
On this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service…
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Presentation Slides|
Driving Supply Chain Efficiencies with Digital Order Management Solutions
In these presentation slides, APQC's Marisa Brown, senior principal lead for supply chain management, and Esker's Grant Smith discuss the biggest supply chain challenges…
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The 2020 pandemic created massive supply chain disruptions around the world, and the hard truth is that these disruptions remain a fact of life in 2022 and the foreseeable…
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With the order-to-cash process spanning multiple functions within an organization, it can be a challenge for businesses to ensure its efficiency and effectiveness. Many…
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Articles|
Finance Data Opportunities and Challenges
Big data and analytics technology have helped countless organizations improve their performance and arrive at deeper insights about key business drivers. Organizations are…
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Presentation Slides|
The 6 Data Challenges Inhibiting Excellence and Agility in Finance
We are bombarded by reports, analyses and surveys that tell us that “data is the new oil” and that “data driven decision making” is the future of the digital business, and…
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The global pandemic has fundamentally changed how organizations manage for success. In addition, there is increasing pressure from customers for greater speed and…
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Articles|
Standardize the Order-to-Cash Process
The global pandemic has fundamentally changed how organizations manage for success. In addition, there is increasing pressure from customers for greater speed and…
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Articles|
Focus on Order-to-Cash Process Governance
The global pandemic has fundamentally changed how organizations manage for success. In addition, there is increasing pressure from customers for greater speed and…