Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
A New Foundation: Rebuilding the Knowledge Base at Elevations Credit Union
Elevations Credit Union is a two-time Malcolm Baldrige National Quality Award winner, and knowledge management has played a crucial role in its improvement journey. This…
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Presentation Slides|
Finding Answers Quickly with Knowledge Flow
With a growing number of internal repositories, Shopify’s frontline support team struggled to find the right information at the right time. This slowed down customer support…
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Presentation Slides|
Setting the Stage for Success: A KM Implementation Journey
Prudential used APQC's Knowledge Management Program Framework, case studies, assessments, and best practices to implement a KM program throughout its U.S. businesses. As a…
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Faced with content findability challenges throughout the business, it would have been easy for Shopify to look for a shiny new tool to fix all its KM problems. Instead, the…
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Global HR consulting firm Mercer has a wealth of documented expertise and thought leadership at its disposal for consultants and clients alike, but it hasn’t always been easy…
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Despite advances in search technologies, employees still struggle to find what they need inside organizations. Why? APQC finds that in most cases, the root cause of…
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Cloud software is one of the most pervasive trends in enterprise computing, with global cloud adoption growing each year. APQC carried out its Enterprise Content and…
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Articles|
Cloud Platforms Should Balance Strong Central Oversight with Decentralized Implementation
Drawing from the results of APQC’s Enterprise Content and Collaboration in the Cloud research, this article examines the governance structures and practices shown to be most…
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Drawing from the results of APQC’s Enterprise Content and Collaboration in the Cloud research, this article examines the top benefits that organizations hope to achieve with…
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Articles|
Listen to Peers When Selecting Cloud Vendors
In its Enterprise Content and Collaboration in the Cloud study, APQC examined how organizations select vendors and solutions for cloud-based KM, along with the selection…
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Ruckus Networks, a wired and wireless networking equipment and software provider, is no stranger to disruption. But despite multiple acquisitions and technology migrations…
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Presentation Slides|
Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
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Presentation Slides|
Improving Process Execution & Lowering Risk through Knowledge Management
Have you read a standard operation procedure (SOP) lacking any insight on how to do your job or spent an overwhelming amount of time searching for additional information and…
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Have you read a standard operation procedure (SOP) lacking any insight on how to do your job or spent an overwhelming amount of time searching for additional information and…