Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Trends in Structuring Supply Chain Analytics
In 2019, APQC conducted research on the implementation of analytics in supply chain and compared results to those gathered in 2016. A lot has changed for the better in three…
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Digital transformation projects are often broad in scope, time-consuming, and costly. As such, it’s important to use more than just milestones to track their progress. A…
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In a December 2019 webinar sponsored by Esker Inc. and drawing on cross-functional APQC research, Marisa Brown (Senior Principal Research Lead, Supply Chain Management at…
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Cost control consistently ranks high on organizational priority lists, but it’s just the beginning of what a skilled procurement or sourcing expert can bring to the table…
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Engagement spending is strong, yet engagement programs are falling short of meeting objectives. These are key findings of APQC’s 2019 Engagement and the Employee Experience…
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Articles|
Understanding Customer Profitability
Understanding customer profitability can be a complicated undertaking for any organization—especially one that has multiple lines of business. This article gleans insights…
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This article shares insights from Smarter Solutions CEO, Forrest Breyfogle, about how organizations can develop an integrated enterprise excellence business management system…
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Articles|
Data Visualization in Accounting
This article shares insights from Danielle Supkis Cheek, a lecturer at Rice University and director in the entrepreneurial advisory services group for the accounting…
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Service level agreements (SLA) play a critical role in governing the relationship between the customer and supplier of a service and can be leveraged any time that…
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Data and Measures|
Enterprise Content and Collaboration in the Cloud: Automotive Industry
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Data and Measures|
Enterprise Content and Collaboration in the Cloud: Consumer Products/Packaged Goods Industry
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Data and Measures|
Enterprise Content and Collaboration in the Cloud: Financial Services/Banking Industry
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Data and Measures|
Enterprise Content and Collaboration in the Cloud: Healthcare Industry
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Data and Measures|
Enterprise Content and Collaboration in the Cloud: Petroleum/Chemical Industry
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Data and Measures|
Enterprise Content and Collaboration in the Cloud: Retail and Wholesale Industry
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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