Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Engaging the Business for RPA
In October 2021, APQC interviewed Margo Rose, Senior Director for Enterprise Lean Value Delivery at the Federal Home Loan Bank of San Francisco (FHLBSF). Rose spoke with APQC…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Innovation/Product Development/R&D
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Operations and Supply Chain Management
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Articles|
RPA Fundamentals with Slalom Consulting
Businesses of today want to leverage automation, whether in its most minimal form or in its entirety. Robotic process automation (RPA) is that quiet murmur that has now…
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Healthcare organizations shouldn't restore supply chains to pre-pandemic levels; rather, they should focus on greater cost effective and efficient operations. In this session…
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Process audits can be a helpful approach for evaluating performance and evolving maturity. However, many process audits are transactional and disconnected from organizational…
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Data and Measures|
2020 PPM Priorities & Challenges: Manufacturing vs. Services Sector
In December of 2019, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2020. This…
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As organizations increasingly embrace a process-focused operating model, end-to-end global process owners (GPOs) have become a key role in the management and development of…
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This article looks specifically at the intersection between purpose of the organization’s analytics program and the analysis for select business functions. Each page in the…
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Articles|
Procurement Improvement Begins with Process
Process improvement is the key to unlock more strategic procurement. Two sources of major change have combined to create a perfect storm around the procurement function…
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Articles|
Transforming an End-to-End Supply Chain: The Berry Global, Inc. Journey (Webinar Wrap-Up)
From a July 2018 webinar, read a summary of how Berry Global, an $8 billion plastics organization, transformed its end-to-end supply chain. Christine Barnhart, Supply Chain…
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This article discusses the benefits of bringing Lean process tools from the shop floor into the front- and back-office as well as the innovation arena. APQC interviewed Brian…
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Articles|
Technology Trends for the Supply Chain
In early 2017 APQC conducted research on the current and future states of supply chain functions. The digitization of the supply chain stands to transform organizations and…
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Data and Measures|
Priorities and Challenges in Process and Performance for Manufacturing Organizations
At the end of 2015, APQC conducted a survey to understand the challenges and priorities of process and performance management practitioners for 2016. This summary report…
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Many CEOs are concerned their organizations lack the skills and flexibility necessary to identify and deal with new opportunities and threats. Organizational agility allows…
