Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
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In our annual Process and Performance Management Priorities research, APQC surveyed 162 process and performance management professionals to identify common challenges and…
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Process Management Paradigm Shift
Competencies in Lean, Six Sigma, or business process management are no longer enough for process teams to support their organizations’ needs. Accelerated changes in the…
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Normalizing Benchmarking Data
For comparisons to be meaningful, benchmarking data must be contextualized, or "normalized." This article explains how this is done using an example and discusses the…
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Preparing to shift toward a data-driven culture—a change that has as much to do with people as it does with data—is, accordingly, largely a people-centric activity. This is…
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Rolling out Analytics Capabilities
In previous research on change management, Transformational Change—Making It Last, APQC found that the key components of managing or rolling out any change, especially one…
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There’s an old business adage, “You can’t manage what you don’t measure.” Best-practice organizations keep the emphasis on change objectives through targeted measures of…
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In July 2019, APQC spoke with Chris Dancy—who has spent over 25 years exploring the intersection of technology and healthcare—about how people can use digital tools and data…
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Like any other program or team, organizations need to ensure they have targeted measures to monitor their data and analytics programs. This article discusses four measurement…
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This article looks specifically at the intersection between purpose of the organization’s analytics program and the analysis for select business functions. Each page in the…