Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
While Lean principles and techniques might be commonplace to process and performance management professionals, they are often game-changers when taught more broadly within an…
-
Articles|
Recalculating the Process Journey at CMI
For Diego Alvarado, end-to-end processes are a lot like a daily work commute: They involve a journey taken on a repeated basis that is enabled by technology and ultimately…
-
Organizations are pouring countless dollars into digital transformation, but many fail to lay the groundwork for true digital transformation. Instead, they create a mishmash…
-
The workplace is an ecosystem that requires balance. When this ecosystem is disrupted, employees become disengaged, reactive, and unwilling to change. In her keynote address…
-
Articles|
What Sets Process Leaders Apart?
In a keynote panel discussion at APQC’s Process and Performance Management Conference, Jeff Varney, John Tesmer, Carla Zilka, and Paul Fjelsta discussed some of the most…
-
Articles|
Scaling Agile Processes
Agile is a project management paradigm that stresses iteration, collaboration, self-organization, and customer centricity. In this highly participatory Think Tank session,…
-
Change management is more important than ever. With more than three-quarters of organizations embarking on a digital transformation, they need to address the resulting…
-
Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
-
When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
-
Preparing students for success after graduation does not need to come at the expense of academic excellence. In a presentation at APQC’s 2019 Process and Performance…
-
It is critical for organizations to ensure that their entire portfolio of projects delivers results that help move the business forward, yet many organizations lack an…
-
Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
-
Project mentoring and training for Lean Six Sigma Green Belt candidates carries a dual benefit: Not only does it dramatically increase the rate of student success, but also…
-
Chris Dancy, known as “The World’s Most Connected Person,” Chris Dancy has spent over 25 years exploring the intersection of technology and healthcare. Through his experience…
-
There is no denying that people are becoming more and more connected in today’s digital world. In this interactive workshop, technology leader and entrepreneur Chris Dancy…