Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC launched its Excellence in Knowledge Management award to recognize mature KM programs that are delivering significant value to their organizations. In studying the 2020…
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What to Measure When Moving KM to the Cloud
Measurement is almost always a critical success factor for knowledge management—especially when it comes to evaluating new technologies. Finding the right metrics to track in…
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Measurement is one of the top critical success factors for knowledge management (KM) programs. The most reliable way to secure leadership and employee support for KM is to…
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Governance is essential for establishing and sustaining a knowledge management (KM) program. It outlines the roles and structures needed to ensure knowledge flow processes…
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APQC’s research cites misaligned measures as one of the top barriers to knowledge sharing inside organizations. Measures become a problem when employees, business groups, or…
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Ruckus Networks, a wired and wireless networking equipment and software provider, is no stranger to disruption. But despite multiple acquisitions and technology migrations…
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The U.S. Army Engineer Research and Development Center (ERDC) is the research and development arm of the U.S. Army Corps of Engineers. As part of APQC’s 2020 KM Conversations…
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Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
In March 2020, APQC hosted a webinar with KM leaders from Swagelok and U.S. Pharmacopeia to find out how they have accelerated KM adoption and maturity in their organizations…
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Most organizations say they “value” knowledge and expertise, but for STEM (science, technology, engineering, and mathematics) industries and business areas, that’s not enough…
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In 2019, APQC launched the Excellence in Knowledge Management Award to recognize mature, sustainable KM programs that are delivering significant value to their organizations…
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Measure What Matters to the Business in KM
In this article, you will learn how the 2019 Excellence in Knowledge Management Award winners connect KM activities to business outcomes and deliver real-time analytics to…
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In 2019, APQC launched the Excellence in Knowledge Management Award to recognize mature, sustainable KM programs that are delivering significant value to their organizations…
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This article looks specifically at the intersection between purpose of the organization’s analytics program and the analysis for select business functions. Each page in the…
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In an interactive session at APQC’s 2019 KM Conference, a group of Excellence in KM award recipients discussed the use of APQC’s KM Capability Assessment Tool (KM CAT) to…
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It is never too soon to start tracking how knowledge management (KM) creates value for your organization. That said, your measures will vary depending on where you are in…
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