Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC’s Knowledge Flow Process is a seven-step cycle describing how knowledge flows through organizations. The cycle includes creating, identifying, collecting, reviewing,…
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Articles|
Understanding Process Knowledge
Process management and knowledge management are separate but related fields that aim to improve organizational efficiency. Organizations are increasingly recognizing the…
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APQC launched its Effective Change Management Practices survey to discover and help organizations learn leading practices that can strengthen their approach to change. As a…
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APQC’s KM Measurement Alignment Worksheet helps KM programs explicitly connect their measures to things that matter to the business. The worksheet provides a simple,…
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Within recent years, knowledge management (KM) has undergone significant change, driving innovative approaches to help address urgent business needs. KM is constantly…
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Creating a comprehensive taxonomy takes time and requires analyzing how users organize information while building consensus among stakeholders. Although building a taxonomy…
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Effective content management requires collaboration between different teams to align with business priorities and the user experience. Leading organizations design programs…
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To maintain high-quality content, it's essential to implement a strong content lifecycle management process. A comprehensive content lifecycle management process helps to…
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Articles|
Three Ways to Boost Content Quality
When a knowledge management team is involved in evaluating content quality and/or curating the best, most relevant materials, it helps to improve knowledge flow. A KM program…
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The role of steering and advisory committees is essential for providing ongoing strategic direction, oversight, and high-level support for KM programs. Similar considerations…
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Many organizations struggle with managing enterprise content due to a lack of proper processes. This leads to content being stored in random places, duplicates being made,…
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In an effort to improve effectiveness, many supply chain organizations are looking toward teamwork and collaboration, both internally and with external partners. They see the…
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Articles|
Guide to Change Management Methodologies
Using a proven and appropriate change management methodology has several advantages, including tracking where the organization is in the transformation process and enabling…
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Data and Measures|
2023 Managing Process Knowledge: Leading Performers Comparison
For organizations to operate efficiently, they need business processes (which outline who does what and in what order) and associated knowledge (which provides the necessary…
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The role of leadership in change management refers to the roles and responsibilities involved in guiding employees through a transition. This article presents data from APQC…
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