Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
IT Organization Performance Practices Report: Mid-size Organization by Revenue
This report summarizes practices in mid-size organizations ($500 million up to $ 1 billion in revenue) related to IT strategy and governance, methodologies and processes,…
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Data and Measures|
IT Organization Performance Practices Report: Regional Comparison
Based on APQC’s Open Standards Benchmarking® in Information Technology Organization Performance Assessment, this report provides an overview of IT strategy, governance,…
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Data and Measures|
IT Organization Performance Practices Report: Aerospace Industry
This report summarizes practices in the Aerospace Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s Open…
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Data and Measures|
IT Organization Performance Practices Report: Automotive Industry
This report summarizes practices in the Automotive Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s Open…
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Data and Measures|
IT Organization Performance Practices Report: Consumer Products/Packaged Goods Industry
This report summarizes practices in the Consumer Products/Packaged Goods Industry related to IT strategy and governance, methodologies and processes, focus areas, and…
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Data and Measures|
IT Organization Performance Practices Report: EMEA Region
This report summarizes practices in the EMEA Region related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s Open Standards…
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Data and Measures|
IT Organization Performance Practices Report: Distribution/Transportation Industry
This report summarizes practices in the Distribution/Transportation Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity…
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Data and Measures|
IT Organization Performance Practices Report: Financial Services/Banking Industry
This report summarizes practices in the Financial Services/Banking Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from…
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Data and Measures|
IT Organization Performance Practices Report: Services Industry
This report summarizes practices in the Services Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s Open…
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Data and Measures|
IT Organization Performance Practices Report: Telecommunications Industry
This report summarizes practices in the Telecommunications Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s…
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Data and Measures|
IT Organization Performance Practices Report: Utility Industry
This report summarizes practices in the Utility Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s Open…
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Data and Measures|
IT Organization Performance Practices Report: Large Organization by Revenue
This report summarizes practices in large organizations (Greater than $ 1 billion in revenue) related to IT strategy and governance, methodologies and processes, focus areas,…
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Data and Measures|
IT Organization Performance Practices Report: Small Organization by FTEs
This report summarizes practices in small organizations (Less than 5,000 FTEs) related to IT strategy and governance, methodologies and processes, focus areas, and maturity…
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Articles|
IT Function FTEs Per $1 Billion Revenue
The measure of Number of FTEs who perform IT processes per $1 billion revenue is an important efficiency KPI for the IT function. This article explains this measure and…
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The measure of Total IT cost, excluding depreciation/ amortization, per $1,000 revenue is another way to evaluate the cost of the IT function and is an important part of a…
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